Privacy Policy

1. Introduction

Olmara is committed to handling personal information with care, transparency, and respect. This Privacy Policy explains what data we collect from individuals who use our website or engage with our services, how we use it, and what rights you have in relation to it.

By using our website or contacting us about our services, you acknowledge that you have read this policy. If you have questions at any point, please reach out to us at [email protected].

Our services involve the care of elderly individuals. We recognise that health-related and personal information in this context requires a particularly high level of discretion, and we apply this understanding to every aspect of how we handle data.

2. Data We Collect

We collect personal data only where it is necessary to communicate with you or deliver our care services. The types of data we may collect include:

• Contact information: name, email address, phone number
• Enquiry content: information you share through our contact form or by telephone
• Care-related information: details about the senior individual requiring care, provided voluntarily by family members or appointed contacts
• Website usage data: anonymised analytics data collected through cookies (if consented)

We collect this data through our website contact form, telephone enquiries, in-person or written consultations, and ongoing care coordination communications.

Legal basis for processing: We process your data on the basis of your consent (for enquiries and communications), legitimate interest (for service delivery and care coordination), and contractual necessity (where a care arrangement has been formalised). Health-related information is handled under heightened confidentiality standards consistent with Taiwan's Personal Data Protection Act.

Retention: Enquiry data is retained for up to 24 months. Active client care records are retained for the duration of the care arrangement plus five years, in line with professional care standards. You may request deletion at any time where legally permissible.

3. How We Use Your Data

We use personal information only for purposes directly connected to our services and our communication with you:

• To respond to your enquiries and discuss care options
• To arrange, coordinate, and review care placements
• To prepare and share care reports with authorised family members
• To communicate service updates, schedule changes, or care plan adjustments
• To improve the quality of our services through internal review
• To comply with applicable legal obligations in Taiwan

We do not sell, rent, or share your personal data with marketing organisations. We do not use your information for automated decision-making or profiling.

Where care coordination requires communication with third parties (such as a medical contact identified by your family), we will seek your explicit consent before doing so, unless the situation involves an urgent safety concern.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse:

• Access to client records is restricted to staff directly involved in the relevant care arrangement
• All caregivers sign comprehensive confidentiality agreements before any client contact
• Digital records are stored on password-protected systems with limited staff access
• Physical documents containing personal information are stored securely and disposed of appropriately

In the event of a data breach affecting your personal information, we will notify you as promptly as possible and take immediate steps to contain the incident.

5. Cookies

Our website may use cookies to understand how it is used and to improve its functionality. Essential cookies necessary for the site to operate are always active. Other cookie categories (analytics, marketing, preferences) are only activated with your consent.

You can manage your cookie preferences at any time through our Cookie Policy page, where detailed information about each cookie type is available.

6. Your Rights

Under Taiwan's Personal Data Protection Act and applicable data protection principles, you have the following rights in relation to your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data where we no longer have a legal or contractual basis to retain it
• Right to restrict processing: ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing
• Right to object: object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and, in any case, within 30 days.

If you believe your data has been handled incorrectly, you may raise a complaint with Taiwan's relevant data protection authority.

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any sites you visit through our links.

Where we use third-party tools for website analytics (such as Google Analytics, if consented), those tools may collect anonymised usage data subject to their own privacy policies. We select these tools carefully and configure them to minimise data collection.

8. Children's Privacy

Our services are intended for adults, and our website is directed at adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our website, please contact us and we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When changes are made, the updated date shown at the top of this page will be revised.

For significant changes, we will notify clients and enquirers through direct communication where possible. Continued use of our website or services after an update constitutes acceptance of the revised policy.